6/23/2020 09:07

Reception Bulldogs and Human Firewalls

In the old day it used to be that all the good memories were good ones and that all the happy events were happy. In the present time however the filter of nostalgia has not yet been applied and far too much of actual reality intrudes.

Let me provide an imaginary example. Today if you want to communicate with someone in a large corporation of in the government you are required utilize a heavily mediated internet portal which usually includes a FAANG gate (such as a Google Apps CAPTCHA) functioning to bar access by anyone except those whose mind and vision function in the same manner as the developers of the gate. ("What's wrong with you? This is really simple for me.")

In days past things were clearly different. There was no internet, there were no internet oligarchs, the powerful relied on actual human flunkies to isolate themselves from the aggrieved public, and Franz Kafka wrote Das Schloss (The Castle) to remind us of how supportive people were of each other.

Das Schloss: The Castle, or The Lock.

When telephone service became widely available it was hailed as the solution to personal isolation. Even a person who was unable to leave home could be in contact with friends, relatives, health services, government agencies, and the drug store. Businesses began to advertise their telephone numbers and encourage customers to call. Directories were published with everybody's number. What an idyllic situation, other than for those without telephone service.

Soon insurance agents were calling private individuals to solicit the purchase of life and fire policies, charities begged for donations, and fraudsters began preying on their victims without the risk of being personally present at the scene of the crime. Meanwhile many large enterprises began to lock their doors and demand contact only by telephone, telephones which were answered by specialized employees who could lock out the public but could provide them with no information or service.

When the world wide web became widely available it was hailed as the colution to personal isolation. Even a person who was unable to leave home could be in contact with friends, relatives, health services, government agencies, and the drug store. Businesses began to advertise their web addresses and encourage customers to visit online. Search engines were created that allowed everyone to find the relevant information. What an idyllic situation, except for people without internet access.

Many large enterprises began to shut down telephone support and demand contact only by webform, the contents of which were directed to specialized employees whose main function is to find ways to lock out more of the inquiries and complaints.

In actual reality the solution to personal isolation is not a change in technology but unlocking the barriers. In actual reality that's hard work. Building das Schloss is more fun, more concrete, more understandable than tearing it down. Or so it must be since we spend our resources creating isolation.


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